Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 602-888-4927 or make an appointment online!
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Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Eddie and the rest of the team took incredible care of me and my vehicle. I wouldn’t trust anyone else to service any of my vehicles! Eddie even went above and beyond by helping me find the right headers and exhaust and assisting me with placing the order. If you’re looking for a trustworthy mechanic who can do just about anything, you’ve found the right place. Anyway, here’s my Vette that they’re building! Super happy with everything so far. :)
Mesa, AZ
I seriously can’t say enough good things about Eddie and Quick Shift Auto. I brought my 2004 Chevy Silverado in with a bunch of issues like reduced engine power, a flashing check engine light, a cylinder misfire, oil leaks, hard starting, and just overall not running the way it should. This truck has a lot of miles on it, so I was honestly starting to wonder if it was just getting to the end of its life. Eddie took the time to actually figure out what was going on instead of just throwing parts at it. They did a full tune-up, checked compression, replaced the plugs and wires, fixed the valve cover leaks, professionally cleaned and flow-tested the fuel injectors, and worked through the misfire issue. He kept me updated throughout the process and was straight with me about what the truck needed. I got it back and I’m not exaggerating when I say it feels like my truck is back to life. It starts right up, I’ve had it on the freeway at 75–80 mph, no check engine light, no reduced engine power, no hesitation, nothing. It honestly runs smoother than I can remember. This Silverado may not be the newest or flashiest truck on the road, but I love this thing, and getting it back running this good means a lot to me. I had honestly forgotten how much I appreciated driving it until I got it back. If you’re dealing with misfires, reduced engine power, check engine lights, rough running, or you’ve got an older truck that other shops make you feel like isn’t worth fixing, go talk to Eddie. He knows what he’s doing and made the whole process feel easy. Huge thank you to Eddie and everyone at Quick Shift Auto. You guys seriously brought my truck back to life. I’ll definitely be coming back here for anything I need in the future. 10/10.
Mesa, AZ
Honest diagnosing, good customer service, you can tell they know what there doing
Mesa, AZ
I just serviced my Jetta here and Eddie did a great job on communicating thoroughly and fixing the issue. I’d highly recommend this place because their customer service is awesome, their prices are great, and the turnaround time was exceptionally fast
Mesa, AZ
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